Comments on: Support for Customers: Phone or Email? http://www.icanhasstartup.com/tips/support-for-customers-phone-or-email/ Technology | Business | Entrepreneurship Fri, 06 Nov 2009 08:55:21 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Rizwan http://www.icanhasstartup.com/tips/support-for-customers-phone-or-email/comment-page-1/#comment-41 Rizwan Tue, 02 Dec 2008 19:15:24 +0000 http://www.icanhasstartup.com/tips/support-for-customers-phone-or-email/#comment-41 I have worked as a manger for a hosting company support team and we had a combination of calls, tickets (written communication in place of emails), chat and forum support. We also got twitter and blog to reach out to people. Baically, it makes sense to be so accessible that people can reach you easier than they can reach the SOS numbers :) thats the mantra we worked with. I have worked as a manger for a hosting company support team and we had a combination of calls, tickets (written communication in place of emails), chat and forum support.

We also got twitter and blog to reach out to people. Baically, it makes sense to be so accessible that people can reach you easier than they can reach the SOS numbers :) thats the mantra we worked with.

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